EVALUASI TINGKAT KEPUASAN PENGGUNA PENDAFTARAN ONLINE DENGAN METODE EUCS (END USER COMPUTING SATISFACTION) DI RUMAH SAKIT UMUM PUSAT (RSUP) H. ADAM MALIK

Abstract

Online registration is very interesting to study because the online registration system is a new thing in supporting the patient service process to be effective and efficient. This study aims to see the extent of patient satisfaction in using the online registration application. This type of research is qualitative, aimed at determining the level of satisfaction of online registration users at Rumah Sakit Umum Pusat H. Adam Malik using the End User Computing Satisfaction (EUCS) method. The population used in this study is users who used online registration in May 2025. Sampling was done using accidental sampling techniques. The number of respondents needed in this study is 100 patients. Overall, the research results show that users of online registration services come from a variety of characteristic backgrounds in terms of age, education, and occupation. The evaluation results of user satisfaction in the online registration system at Rumah Sakit Umum Pusat H. Adam Malik using the EUCS method show that overall, in terms of content, accuracy, format, ease of use, and time, respondents expressed satisfaction (83%) and dissatisfaction (17%). Improvements are needed in the online registration system, including the availability of guides/tutorial videos for using online registration on the website and in the application, notifications if there are changes to the doctor's schedule, and barcode scanning at the Self Registration Kiosk can start 1 hour before the selected service time.